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Commitment to Quality

We are committed to providing quality services to our clients. We aim to continually improve our service delivery and involve clients and staff in this process. To request our policy on quality, please contact [email protected]

Commitment to Privacy

We take your privacy very seriously and only use your personal information to provide the services you have requested from us. If you would like to see our Commitment to Privacy please contact [email protected] This document explains when and why we collect personal information, how we use it and how we store it.

Commitment to GDPR

Mind in Tower Hamlets, Newham and Redbridge is committed to protecting and respecting your privacy and personal data, in line with the General Data Protection Regulations (GDPR). For more information on the General Data Protection Regulations (GDPR) please contact [email protected] 

Commitment to Confidentiality

Mind in Tower Hamlets, Newham and Redbridge respects the right of the individual to privacy and therefore treats in confidence personal information about clients. We also work directly with several partner organisations, who provide a range of psychological therapies and support. If your overall care and treatment involves your referral being passed onto a partner organisation, then your information from your engagement with MITHNR may need to be shared with the partner organisation who are also bound by professional confidentiality policies. Where this is the case, we will ensure that you are kept informed.  For more information, please contact [email protected]

We fully comply with our legal obligations as a data controller, and you can change your mind and remove consent at any time by contacting us at [email protected]

Complaints

Should you wish to make a complaint please do take some time to talk to a staff member. If they do not manage to resolve the issue we have a complaints procedure. We are keen to look at any failings of our service to ensure that we are continually striving to meet clients needs. Please see our complaints leaflet below for further information.

Complaints Leaflet

Mind in Tower Hamlets, Newham and Redbridge are committed to protecting your personal information and making every effort to ensure that your personal information is processed in a fair, open and transparent manner.

We are a “data controller” for the purposes of the Data Protection Act and (from 25 May 2018) the EU General Data Protection Regulation 2016/679 (“Data Protection Law”).  This means that we are responsible for, and control the processing of, your personal information.

For further information about our privacy practices, please contact our Data Protection Officer by:

Writing to: Mind in Tower Hamlets, Newham & Redbridge – Open House, 13 Whitethorn St, London E3 4DA
Calling us: 020 7501 1081
Emailing: [email protected]
 

 

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